Privacy Policy

Privacy Notice

This privacy notice details Reema Physio & Wellness’s privacy policy relating to personal information that we collect, create, use and share when you are using our services. It explains what personal data we hold, what we do with that data and how long we keep it for. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

Last updated

This privacy notice was last updated on the 6th October 2021.

We may update this Notice from time to time and you should review it whenever you visit our website or before providing us with any personal data about yourself.

Who we are

We are RPW Health LTD trading as Reema Physio & Wellness.

We are based in North West London and we are expert chartered physiotherapists providing first class physiotherapy care and specialist treatments. Other services such as Yoga and Sound Healing are also offered. These experts are independent self employed members who utilise the space.

For the purpose of the UK General Data Protection Regulation  (“the UK GDPR”), Reema Physio & Wellness is a data controller in respect of any personal data we collect in relation to Physiotherapy and AposHealth.

Collecting your personal data

We will only collect and use your personal data where we have legitimate business reasons to do so. We may obtain personal data from you to provide you a service when you contact us online, in person or over the phone. 

We may collect your name, title, email address, postal address, telephone numbers, DOB and other contact numbers, bank details, health information and health insurance information (if you are paying for a service). We may also collect data from medical professionals where you have given us permission to do so.

Opportunities where we collect your data may be:

-when you register with us to receive our service/s

- when you contact us about employment 

- when you provide our staff with business cards or contact details

- if you are a third party dealing with a joint patient 

- when we receive referrals from other employees, clients or suppliers

- when you deal with us in order to provide us with goods or services

- when you are named as an emergency contact for staff, patients 

- when you enter a competition or promotion

- if you have posted your data to be found in relation to business opportunities.

What we use your information for

Reema Physio & Wellness collects and processes your personal data for legitimate Business purposes including diagnosing and administering treatment, internal record-keeping, processing financial transactions, processing instructions from clients, in connection with legal, financial and dispute management, for compliance with legal, regulatory and tax reporting obligations and releasing your personal information to regulatory or law enforcement agencies, if they require us to do so by law for the prevention, detection and investigation of crimes. We may also use your data to market our related products and services directly to you and advise you of any updates to our services. Where we do so you will be able to unsubscribe at any time from receiving any further communications from us.

Sharing your personal data

Where appropriate and in accordance with local laws and regulatory obligations, we may share some of your personal data with other medical professionals, third party service providers who perform functions on our behalf including external consultants, business associates and professional advisers such as lawyers, auditors and accountants, debt collectors, technical support consultants.

If Reema Physio & Wellness acquires, merges with or is acquired by another business or company in the future, (or is in meaningful discussions about such a possibility) we may share your personal data with the other business or company, subject to appropriate assurances as to the protection of your data privacy.

Your Rights

You have individual rights under the UK GDPR. You can exercise any of these rights by contacting us using our contact details at the end of this notice or by any other means. Your rights are listed and explained below. You have the right to:

1. be informed of what we do with your data;

2. ask us to share what information we hold about you;

3. update your data if you think it’s incorrect or insufficient;

4. have your personal data deleted (right to be forgotten);

5. ask us to stop processing your data - where consent has been given you can withdraw that consent at any time by contacting us using the details at the bottom of this notice;

6. have the personal data you have given us transferred to another company with written consent;

7. object to us processing your personal data where we do so under legitimate interests;

8. ask us to explain and to ask us to stop a decision made by automated means without any human involvement)  (where we classify you into different groups or sectors, using algorithms and machine-learning to identify links between different behaviours and characteristics to create profiles for individuals).

Data Protection

We are registered under the Data Protection Act 1998 and we treat all personal data in accordance with the requirements. To exercise any of your rights or if you have any queries or complaints please contact us using the details in our Contacts web page available or calling us on +44 (0)7944 762 727. If you wish to make a complaint about how we process your data you can contact the UK Commissioner via the Information Commissioners Office (ICO). Contact details are available on their website at https://ico.org.uk/global/contact-us.

Transfer of data outside the UK

Normally your data will not be transferred to a country or territory outside the UK unless that country or territory ensures an adequate level of protection or the appropriate safeguards are in place for your rights and freedoms.

Retention

It is our policy only to keep records of your personal data for as long as required under the legal obligations of delivering a service to you, or as required by relevant authorities or other legislation, whichever requirement is longer, after which it will be deleted or destroyed.

If you are a client or a supplier we may, for regulatory reasons or to settle a dispute, keep your data for six years after the end of the engagement with us.

If you have contacted us via our website or sent us an email and we do not engage in a professional relationship with you, we will destroy your data after two years or sooner.

If you send us your CV we may keep it for a period of one year.

Links to other websites and social media

Our website contains links to other websites we think may be of interest. We do not have any control over other websites. You should read their Privacy Notice or other such statements to understand how they will collect and process your data.

Please contact us on enquiry page, or on +44 (0)7944 762 727 to discuss any of the above.